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All props come with 1 year warranty,  but we have lifetime support for all our products in our service center.

We guarantee all our products don't have any manufacturing defects. If you receive a damaged product please do not use it. In order to provide that the merchandise is defective, take a picture of it immediately, including the box it was shipped in and email to info@neopoi.com. Defective merchandise is handled on a case-by-case basis.

If you break your props from neoflowart.com contact with our tech support by mail: info@neopoi.com

*Important! Shipping is paid by client, excluding warranty cases confirmed by tech support.

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